Taking on ServiceNow: Coding Agents for the Rest of Us with Serval Co-Founder and CEO Jake Stauch

Key moments

The parts the AI thinks are worth your time, chosen from the creator's chapters. Click to jump.

1. 3:00Expanding Coding Agents Beyond EngineersShows the broader market for coding agents and where they can create value beyond dev teams.
2. 9:51Taking on ServiceNow with Workflow Automation PlatformCore thesis on challenging an enterprise incumbent and why the wedge matters.
3. 11:01Betting on the Evolution of Coding Agents and Building Guardrails in EnterprisePractical thinking on safety, permissions, and how enterprise AI products have to work.
4. 27:26Building Automations with Catalyst and Raising Technical CompetenceConcrete product and implementation discussion that’s useful for hands-on AI startup builders.

Chapters

From the creator's chapter list. Click to jump.

1. 0:47Jake Stauch Introduction and Serval’s Background
2. 3:00Expanding Coding Agents Beyond Engineers
3. 4:40Limitations with Personal Agents in Enterprise
4. 6:29Deploying Serval Effectively in Large Orgs
5. 7:55Day 1 Ambition and Attacking Enterprise Systems of Record
6. 9:51Taking on ServiceNow with Workflow Automation Platform
7. 11:01Betting on the Evolution of Coding Agents and Building Guardrails in Enterprise
8. 14:30Big Risks, Big Rewards, and Big Predictions for Serval and Coding Agents
9. 17:24Adopting Different Sets of Building Principles at an Enterprise Level
10. 21:31Token Maxing, Long-Term Budget Impacts, and ROI
11. 23:21The SaaS-pocalypse and SaaS vs. AI
12. 25:21The Mental Model for Delivering Platform-Level Power to the IT User at Enterprise
13. 27:26Building Automations with Catalyst and Raising Technical Competence
14. 29:38The Next Wave: Background Agents and Autonomy in Enterprise
15. 33:07Hiring Velocity and Unlimited Ambition at Serval
16. 34:59Keeping Pace with Customers and Fundamental Shifts in Product Function
17. 37:46Conclusion

About this video

What happens when you put code-generation agents in the hands of enterprise IT teams? With Serval, you get a system where it's easy for everyone to be a builder. Sarah Guo and Elad Gil sit down with Serval co-founder and CEO Jake Stauch to analyze his company’s direct challenge to ServiceNow as the enterprise automation and service management system of record. Jake explains that by building an AI platform for enterprise IT departments with Serval, users can safely build while still safeguarding permissions by strict deterministic approvals and an audit trail. He also talks about ProServal, the